Customer Service & Marketing Specialist

Are you passionate about the luxury travel industry and creating unforgettable experiences? Luxe Star Vacation, a premier hospitality provider in the heart of Bali, is looking for a dynamic Customer Service & Marketing Specialist to join our growing team in Kuta. At Luxe Star Vacation, we pride ourselves on delivering exceptional service and crafting memorable journeys for our guests. As a Customer Service & Marketing Specialist, you will be at the forefront of our operations, ensuring that every interaction with our guests is seamless and enjoyable.

In this role, you will handle a variety of tasks, from managing guest inquiries and reservations to developing and executing marketing strategies that drive customer engagement. You will work closely with our team to ensure that our guests have the best possible experience, and you will play a key role in promoting our brand and services through various marketing channels. This is an exciting opportunity to be part of a dynamic and innovative team in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by managing guest inquiries, reservations, and complaints.
• Assist in the development and implementation of marketing strategies to promote our luxury vacation packages.
• Utilize social media platforms to engage with our guests and potential customers.
• Create and distribute promotional materials, including newsletters, brochures, and advertisements.
• Monitor and analyze marketing campaigns to measure their effectiveness and make data-driven decisions.
• Collaborate with the sales and operations teams to ensure a seamless guest experience.
• Stay up-to-date with industry trends and best practices in customer service and marketing.
• Participate in team meetings and contribute to the overall success of the company.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service and marketing, preferably in the travel or hospitality industry.
• Proficient in using marketing tools such as Google Analytics, Hootsuite, and Mailchimp.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Fluent in English and Bahasa Indonesia.
• Creative and detail-oriented with a passion for the luxury travel industry.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

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